I'M
DALE PRENTISS.
RESEARCH, ACCESSIBILITY, &
USER EXPERIENCE
selected skills
APPROXIMATE KNOWLEDGE LEVEL
AI DEV
75%
AI TOOLS
90%
UX RESEARCH
95%
PENDO
85%
UX DESIGN
70%
DEVTOOLS
85%
COMMUNICATION
90%
D
Hello! I have 20 years of experience in user-centered research, accessibility, and content strategy, with a track record of translating research findings into measurable business outcomes — including a 25% lift in customer satisfaction on a branch-scheduling redesign for a top-tier wealth management firm. My expertise spans mixed-methods UX research, WCAG/ADA accessibility standards, and — more recently — hands-on AI development, having designed and launched AI-driven tools that cut regulatory analysis time by more than half. I'm passionate about research that's rigorous enough to trust and fast enough to act on.
Experience
2022-PRESENT
CGI
Senior Consultant
My focus is on research, accessibility, and user experience across financial services, education, and government clients. Notable engagements include UX research for a wealth management firm's branch-scheduling platform (25% increase in customer satisfaction, 15% reduction in wait times), market research for a Fortune 500 payment solutions provider's cyber threat intelligence product, and ongoing WCAG 2.1 AA accessibility audits for a state government retirement system.
2015-2022
CENGAGE GROUP
Senior UX Professional
I engaged with users of digital education products, conducting 1-on-1 interviews, heuristic analyses, secondary research, usability sessions, and interactive designs.
2013-2015
GALE
Academic Library CSM
I served as the company's sole academic library CSM, ensuring that faculty, students, and librarians benefited from Gale's digital learning resources, integrating technical support, research, training, and analysis.
2009-2012
XEROX
Instructional Design Consultant
I developed online, classroom, and interactive training program for offshore call centers, to include creating new or revised desktop procedures, job aids, online training. For some projects I managed the training overseas.
2005-2018
OAKLAND UNIVERSITY
US History Special Lecturer
I developed, designed, delivered and graded classroom and online instruction for an average of 100 students per semester, two semesters per year for 13 consecutive years.
2002-2009
CKICK
Research Consultant
I provided research and communication services to clients including government agencies, nonprofit foundations, small businesses, and law firms.
